Shipping & Return Policies
Most items at Charbonneau Studio will ship within 7-10 business days. A handling fee is applied to any piece that requires extra care to package and ship, such as large pieces of art or furniture. We also offer a Local Pick Up option, as well, at our location in Conroe, Texas.
Returns & Exchanges Policy
At Charbonneau Studio, quality and craftsmanship will always be our number one priority with the pieces we offer. Our products are collected with care, sourced from the best, and are carefully inspected prior to being packaged for shipment – however, damage may still occur between the moment it leaves us to when it gets in your hands.
Upon receipt, please carefully inspect your items and notify us of any damage within 48 hours – rest assured, our team will make every effort to send a replacement.
Because of the nature of many of the products we have collected, and the nature of running this online shop in tangent with our full-service design studio, we are currently unable to accept, and process returns. Exchanges will be granted based on circumstance at the discretion of our Charbonneau Studio fulfillment team. Because this is a new operation for us, we would like to kindly ask for your patience and understanding as we navigate these new waters and get settled into this new realm of online retail.